The full ops layer. One monthly retainer.
Six disciplines, three tiers each — Starter, Growth, Pro — every scope fixed, every brief written down, every invoice predictable. Code and process ship to you. Pricing is scope-defined and quoted after a short call.
Updates, security, performance, content cadence.
For firms whose website is a credibility surface, not a side project. Backups, plugin updates, performance audits, monthly content cadence, and the small CRO fixes most firms don't have time for in-house.
What's included
- Daily backups + offsite storage
- Plugin and core updates (tested in staging)
- Uptime monitoring (1-min interval)
- Security hardening + malware scans
- Monthly performance audits
- SSL/HTTPS management
- One small CRO fix per month
- Monthly clarity report
Three tiers — pick the scope
Backups, updates, uptime, plus a monthly allowance for small edits. For brochure sites.
Get started →Starter + monthly CRO tweaks, a generous edit allowance, staging environment.
Get started →Bespoke internal tools, client portals, custom CRMs.
For firms whose ops have outgrown spreadsheets — and whose vendor CRM is no longer earning its monthly fee. Internal tools, client portals, intake automation, document workflows, AI-integrated features, and custom CRMs built around how your firm actually works. Typically Next.js, React, Node, Python — scoped per project, then a maintenance retainer.
When the off-the-shelf CRM doesn't fit your process, we build one that does. Examples: a candidate-pipeline CRM (sourcing, parsing, reporting), a bookings & operations CRM for a marketplace, a deal/pipeline CRM wired into your billing and email, or an intake & routing CRM that triages enquiries automatically. Source code yours.
What we build
- Client portals + secure document exchange
- Custom CRMs (intake, candidate, lettings, matter)
- Intake automation + jurisdiction routing
- Internal admin dashboards
- Project + matter management tools
- AI-integrated features (LLM workflows)
- Integration plumbing (Clio, Karbon, Xero, etc.)
- Document workflow + e-signature
- Source code shipped to your repo
Engagement shape
2–4 week build. Single tool, one workflow. Maintenance retainer afterwards.
Request scope →5–8 week build. Multi-feature portal or dashboard. Monthly maintenance + iterations.
Request scope →8–12 week build. Multi-system integration, AI features, custom auth.
Request scope →AI Features. Agentic Workflows. AI-Accelerated Delivery.
Three modes. AI features inside the custom apps we build. Agentic workflows custom-coded for high-volume operations — not assembled from no-code blocks. And an internal AI-accelerated delivery practice that lets us ship custom builds faster — sold to you as time and price, not headlines.
The three modes
- AI Features — inside custom apps: intake parsers, classifiers, draft generators, RAG over the firm's own documents
- Agentic Workflows — custom-coded agents (Claude/GPT) wired into your stack: triage, document review, CRM enrichment, email drafting
- AI-Accelerated Delivery — our internal practice. Same custom builds, faster ship dates, lower price — passed back to you
- Tool integrations where appropriate (Zapier, n8n) when the volume doesn't justify custom code
- Source code shipped to your repo. No vendor lock-in.
Setup + monthly retainer
CRO, SEO, and Core Web Vitals — packaged as four-week sprints.
Conversion-rate fixes, on-page SEO, structured data, page-speed work and ranked improvements. Each sprint starts with a baseline, ends with a measured lift, and ships the changes inside the same retainer. No agency-style retainers that quietly run forever, no abstract "monthly SEO".
What's included
- Baseline audit (CRO, SEO, Core Web Vitals)
- Ranked improvement list with effort × impact
- On-page SEO and meta hygiene
- Schema.org structured data
- Conversion-path fixes (forms, CTAs, friction)
- Page-speed and image optimisation
- End-of-sprint lift report
- Sprint cadence: four weeks per cycle
Three sprint sizes
One sprint per quarter. Continuous CRO + SEO cadence.
Get started →Sprint per month. Multi-page, technical SEO included.
Get started →Wire up the tools you already pay for.
CRM ↔ intake ↔ billing ↔ document management. Custom-coded for high-volume flows, low-code (Zapier, Make, n8n) for the long tail. No more manually re-keying client details into three systems, and no more "I'll just paste it from the spreadsheet."
What's included
- Stack audit (what's connected, what isn't)
- Integration map and ranked priority list
- Custom integrations (API-to-API, webhooks)
- Low-code workflows (Zapier, Make, n8n)
- CRM ↔ intake form sync
- Billing ↔ accounting sync
- Document storage hooks (Google Drive, SharePoint)
- Monitoring + failure alerts
Tiered by integration volume
Up to 8 active integrations. Monthly review + monitoring.
Get started →Unlimited integrations. Custom API work. Priority response.
Get started →GA4, Looker Studio, and a monthly insight pack.
Analytics set up properly the first time, conversion tracking that actually fires, dashboards partners can read in 30 seconds, and a one-page monthly note flagging what changed and why. The numbers, without the noise — and without having to log into five tools to find them.
What's included
- GA4 setup with proper events
- Conversion tracking (forms, calls, downloads)
- Looker Studio dashboards
- Marketing-channel attribution
- Monthly one-page insight note
- Quarterly trend review
- GDPR-compliant configuration
- Cross-domain tracking if needed
Three tiers
AI use-policy. Vendor risk. GDPR-safe RAG. Audit trails.
A pilot for regulated and high-compliance companies — fintech, health, legal, finance — where teams are increasingly being asked "what's your AI policy?" by customers, auditors, and regulators. Packaged offer: written policy, vendor-risk register, GDPR-safe retrieval architecture, and audit logging on every AI workflow already running in the business.
What's included
- Written AI use-policy (firm-specific)
- Vendor-risk register (every AI tool in use)
- GDPR-safe RAG architecture
- Audit logging on every AI workflow
- Data-residency review (region of your choice)
- Retention & deletion controls
- Quarterly review against new guidance
- Partner-ready summary doc
Pilot pricing — single tier
Setup in 3–4 weeks: policy, vendor register, RAG architecture, audit logging. Then quarterly review against new guidance. Year-1 pilot — testing with 3 firms before productising.
Get started →Run the retainer. One invoice.
The bundled "Operations Care" package is the most common starting point — Web Care, AI Build, Web Optimisation, Integrations, and Analytics, all under a single monthly retainer. Lower than the sum of parts. Single point of contact. Single invoice. Custom Build is project work, not a retainer line — it's always scoped and quoted separately, and can be added to any bundle whenever you need it.
Talk to us about the bundle