Order questions
Delivery times, tracking and order status, from your shop system.
Live demo · calls and chat
Answer where is my order before anyone has to ask twice
It answers delivery, returns, sizing and product questions from your own policies and catalogue, around the clock, and passes anything else to your team with a short handoff note.
Phone callsWebsite chatWhatsAppEmail
The demo plays Northpine Outdoors, a demo online shop. Yours is trained on your business.
Instant answersDelivery, returns and sizing in seconds.
Only your factsIt answers from your policies, not guesses.
Knows when to stopUnclear cases go to a person.
Less inboxYour team handles exceptions, not repeats.
What it handles for you
One agent, every channel your customers already use. It does the routine work and knows when a person should take over.
Returns and refunds
Explains your policy and starts a return when it applies.
Sizing and fit
Answers sizing questions from your size guides.
Product questions
Materials, specs and stock from your catalogue.
Warranty and faults
Collects details and photos for faulty items.
Handover
Passes anything unusual to your team with a short note.
Connects to the tools you already use:
Shopify, WooCommerce and similarHelp centre and policiesTicketing (Zendesk, Gorgias and similar)EmailWhatsAppWebsite chat
What a call sounds like
An example conversation with Northpine Outdoors, the made-up business in our demo. The green line is what happens behind the scenes: the booking, note or ticket your team sees.
Example call
Caller
My zip broke after a month.
AI agent
Sorry about that. Zips have a two-year warranty. Could you send a photo and your order number?
Caller
Order 48213, photo attached.
AI agent
Thank you. I have passed this to our team with your photo. You will hear back within one working day.
Warranty case opened · photo attached · handoff note sent to support inbox
Talk to it right now
This is a real AI agent, playing Northpine Outdoors. Ask it what a customer would ask. Try to catch it out too.
Prefer to hear it on a call?Uses your microphone. A few minutes per call.
Northpine Outdoors · live demoReal AI · made-up business
Nothing is saved. Please do not enter real personal details.
Questions people ask
Can it look up real orders?
Yes, when we connect it to your shop platform. It can then give live order status and tracking.
Will it make things up?
It is limited to your policies and catalogue. When it is not sure, it says so and hands over to a person.
Which shop platforms work?
Shopify, WooCommerce and most platforms with an API. We confirm yours on the first call.
Can it take a return?
Yes, it can start a return or exchange when your policy allows and send the customer the next steps.
What would it cost us?
A fixed quote for the build after a 25-minute call, plus running costs for calls and AI usage that depend on your volume. We explain both before any work starts.
Free · about a minute · no sign-up
Where else could AI help your online shop?
This agent is one piece. Tell us how your business runs and get a written AI action plan: the jobs worth automating first, a 12-week roadmap, and the risks to watch.
- 3 to 5 opportunities ranked by value for effort
- A 12-week roadmap you can act on
- Risks, data protection and staff adoption covered
- Links to the agents that fit, to try live
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