Stay questions
Check-in and check-out times, breakfast, spa and room facilities.
Live demo · calls and chat
A concierge that never clocks off
It answers guest questions on the phone and in chat at any hour, from check-out times to dogs and parking, takes requests and passes them to your front desk with a clear note.
Phone callsWebsite chatWhatsAppEmail
The demo plays The Harbour Hotel, a demo hotel. Yours is trained on your business.
Any hourLate arrivals and early questions.
From your informationCheck-in, breakfast, spa, parking and pets.
Takes requestsLate check-out, extra towels, taxis.
Front desk stays in chargeRequests arrive as clear notes.
What it handles for you
One agent, every channel your customers already use. It does the routine work and knows when a person should take over.
Requests
Late check-out, extra beds and housekeeping requests passed to the desk.
Local information
Directions, taxis and the hotel’s own local guide.
Upsells
Mentions breakfast, spa and late check-out at the right moment.
Messages
Replies on WhatsApp and website chat as well as the phone.
Handover
Complaints and anything sensitive go straight to a person.
Connects to the tools you already use:
Property management systemBooking engineWhatsAppWebsite chatPhone lineFront-desk inbox
What a call sounds like
An example conversation with The Harbour Hotel, the made-up business in our demo. The green line is what happens behind the scenes: the booking, note or ticket your team sees.
Example call
Caller
Can I bring my dog?
AI agent
Yes, dogs are welcome in ground-floor rooms for £15 a night. Shall I note that on your booking?
Caller
Please, and can we check out late?
AI agent
Late check-out until 1pm is £25 if available. I will pass the request to the front desk now.
Pet note added · late check-out request sent to front desk
Talk to it right now
This is a real AI agent, playing The Harbour Hotel. Ask it what a customer would ask. Try to catch it out too.
Prefer to hear it on a call?Uses your microphone. A few minutes per call.
The Harbour Hotel · live demoReal AI · made-up business
Nothing is saved. Please do not enter real personal details.
Questions people ask
Can it change bookings?
If we connect it to your property management system, yes. Otherwise it takes the request and passes it to the front desk.
Does it work in other languages?
Yes, it can reply in the guest’s language and hand over in yours.
Will it upsell?
Only what you choose, at the moments you choose, such as late check-out or breakfast.
What about complaints?
It acknowledges them and hands them to a person straight away.
What would it cost us?
A fixed quote for the build after a 25-minute call, plus running costs for calls and AI usage that depend on your volume. We explain both before any work starts.
Free · about a minute · no sign-up
Where else could AI help your hotel?
This agent is one piece. Tell us how your business runs and get a written AI action plan: the jobs worth automating first, a 12-week roadmap, and the risks to watch.
- 3 to 5 opportunities ranked by value for effort
- A 12-week roadmap you can act on
- Risks, data protection and staff adoption covered
- Links to the agents that fit, to try live
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